· Worked with corporate stakeholders to develop the BU’s proprietary B2B sales methodology across entry level, national, international, and enterprise sales channels
· Designed/delivered a comprehensive sales methodology training certification program
o Comprehensive blended-learning program (ILT, virtual, group, synchronous, and asynchronous components) on sales strategy, technique, and methodology
o Analyzed post-training performance trends to prioritize future training interventions
· Identified/defined knowledge, skills, abilities, and other traits (KSAOs) to develop profile of successful performers for each sales group improving recruiting efforts
· Partnered with HRBPs/leadership to develop career mobility pathing and succession planning strategies. Identified parallel, lateral, and lattice tracks to improve retention.
· Reviewed and recommended organizational learning tools and solutions including communication and profiling instruments, content creation software, performance management systems, AI-based performance coaching platforms, etc.
· Developed training solutions to support adoption and use of virtual meeting platforms
· Performance management interventions for leaders: goal-setting concepts and theory, rater evaluations, leadership styles, stages of team development, etc.
· Led leadership development initiatives to improve capabilities of mid and senior-level managers:
o Reduced acclimation time for new leaders and their teams
o Developed leaders’ abilities to use data and metrics for improved coaching
o Implemented accountability training to strengthen the firm’s results-driven culture
· Repurposed and curated sales training content for use and development of operations personnel
· Partnered with operations leaders to strengthen understanding of the sales process and critical hand-off points, improving CX ratings by 8 points in 90 days